Privacy Policy

At MotaWeb Technologies LLC ("MotaWeb", "we", "our", or "us"), we are deeply committed to safeguarding the privacy and confidential information of our website visitors, clients, and partners. This Privacy Policy governs the manner in which MotaWeb Technologies LLC collects, maintains, uses, and discloses information gathered from users of the website motaweb.com.

1. Identity of the Data Controller

The data controller responsible for the processing of your personal information is:

MotaWeb Technologies LLC
Attn: Privacy & Data Protection Officer
100 Pine Street, Suite 1250
San Francisco, CA 94111
United States of America
Email: support@motaweb.com
Telephone: +1 (800) 582-4190

2. Information We Collect

We may collect both Personal Identification Information and Non-Personal Identification Information:

• Information You Voluntarily Provide: When you submit a contact inquiry, request a technology assessment, or schedule a consultation, we collect your name, corporate email address, business telephone number, company name, number of employee seats, and any project notes you submit.
• Automatically Collected Telemetry: When navigating our site, our servers automatically log technical metadata including your Internet Protocol (IP) address, browser type and version, operating system, referring URLs, access timestamps, and page interaction metrics.
• Cookies & Tracking Technologies: We utilize essential and analytics cookies to optimize user experience, remember site preferences, and evaluate marketing campaign effectiveness.

3. Legal Bases for Data Processing (GDPR Compliance)

If you are a resident of the European Economic Area (EEA) or the United Kingdom, our processing of your personal data is grounded on the following legal bases under GDPR Article 6:

• Consent: Where you have granted unambiguous permission for us to contact you or store cookies.
• Contractual Necessity: To take preparatory steps at your request prior to entering into a professional consulting engagement or Statement of Work (SOW).
• Legitimate Interests: To operate our business securely, prevent malicious abuse, improve our digital infrastructure, and analyze marketing effectiveness.
• Legal Obligation: When compliance with statutory, accounting, or regulatory requirements is mandatory.

4. How We Use Collected Information

MotaWeb Technologies LLC processes collected data strictly for lawful business purposes:

• To deliver requested technology assessments, architecture reviews, and migration proposals.
• To respond directly to customer service inquiries and support requests.
• To operate, monitor, and defend our website against cyber threats, DDoS attacks, and unauthorized intrusion.
• To measure marketing performance and ad conversion metrics on platforms such as Google Ads, without ever selling individual personal profiles.

5. Google Ads & Analytics Disclosures

We may utilize Google Analytics and Google Ads conversion tracking features. These tools use cookies to analyze how visitors engage with our site and measure whether advertising campaigns reach relevant enterprise decision-makers. Google's ability to use and share information collected about your visits is restricted by the Google Privacy & Terms. You may opt out of Google Analytics tracking using the Google Analytics Opt-out Browser Add-on.

6. Non-Disclosure & Non-Sale of Personal Data

We do not sell, rent, trade, or monetize your personal information to third parties under any circumstances. We never share personal identification details with third-party data brokers. We may only disclose information to trusted cloud infrastructure service providers (e.g. secure hosting and CRM providers) bound by strict confidentiality and data protection agreements.

7. Data Retention Policy

We retain personal information only for as long as necessary to fulfill the purposes for which it was gathered, including satisfying legal, accounting, tax, or reporting obligations. Contact form submissions are retained in secure archives for up to twenty-four (24) months, after which they are securely expunged unless an active client agreement is established.

8. Your Privacy Rights (GDPR & CCPA / CPRA)

Depending on your jurisdiction, you possess the following statutory rights:

• Right of Access: You may request copies of the personal data we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete records.
• Right to Erasure ("Right to be Forgotten"): You may request the deletion of your personal data under statutory grounds.
• Right to Opt-Out of Sale / Sharing (CCPA): We do not sell your personal information. However, California residents can submit opt-out requests at any time.
• Right to Non-Discrimination: We will never deny services, charge different rates, or provide lower-quality service because you exercised your privacy rights.

To exercise any of these rights, please email us at support@motaweb.com with the subject line "Privacy Request". We respond to all verified inquiries within 30 days.

9. Security Measures

We implement enterprise-grade technical, physical, and administrative safeguards to protect your personal information against unauthorized access, destruction, loss, or disclosure. All web traffic to motaweb.com is encrypted in transit using Transport Layer Security (TLS 1.3).

10. Updates to This Policy

MotaWeb Technologies LLC reserves the right to revise this Privacy Policy periodically. When updates occur, the "Last Updated" date at the top of this document will be modified. We encourage users to frequently check this page for any amendments.